Our instock items will normally be shipped in 1-3 working days. The only exception to this is the woolly items which need to be lanolised. These we aim to ship within 5 working days it just depends how long they take to dry as I do not hurry the drying process so as to avoid felting! Custom items (woollies/nappies/dyed fabric) are normally ready in 1-2 weeks (excluding lanolising) if there is any delay to this I will let you know soon after you place your order. We ship using royal mail and shipping prices are based on the size and weight of the parcel. If for any reason the postal charges are at least £1 less than the price charged then we will refund the difference. Please note that if you order multiple items and some of these are customs then we will hold the rest of your items to be all sent at one time. If you need some items more urgently please let us know.
We want you to be happy with your items, if this is not the case please drop us an email explaining why you are not happy and return them to us within 14 days of receipt and in an unwashed and unused condition where upon we will issue a full refund or a store credit. When returning items please include a note of your name and address within the parcel so that we know who they came from. Please also ensure your returns are well packaged and that you include a return address on the outside of the parcel. We also recommend getting a certificate of postage for all parcels. We are sorry but we cannot refund the cost of returning items to us.
We aim to deliver the level of service that we like to receive and if you are in anyway unhappy with your experience please do get in touch.
